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Akraya Inc. is Hiring a Technical Support Engineer: 24-01250 Near Lehi, UT
Job Details
Duration:6 Months
Contract Type: W2 Only
Location: Lehi, UT
Pay Range$40 - $42 per hour
"Work where you're valued and paid what you're worth"
JOB RESPONSIBILITIES:
- We are looking for a dedicated Technical Support Engineer to join Client's Customer Care team, focusing on the Marketo Platform. You will serve as a technical advisor to Digital Marketers, helping them maximize their investment in the platform and resolve technical issues. In this role, you will deliver exceptional support, develop strategies for improved customer satisfaction, and become an expert in Marketo Engage technology.
- Provide detailed technical support and advice to Enterprise and Commercial customers on Marketo Platform.
- Meet service level and customer satisfaction targets through effective case management.
- Ensure timely resolution of technical and business issues by collaborating with internal teams.
- Establish and maintain relationships with key internal stakeholders (Product Management, Engineering, etc.) to drive end-to-end customer success.
- Contribute to the knowledge base and share best practices to enhance team efficiency and effectiveness.
- Strong foundational knowledge in MYSQL, CSS, and HTML.
- Proven organizational skills with the ability to prioritize and manage tasks efficiently.
- Excellent communication skills, capable of engaging effectively with a wide range of professional staff and external customers.
- We're looking for candidates with a BA/BS degree in a related field or equivalent experience in tech support within a sophisticated software environment. Experience in Marketing Automation, CRM, or similar applications is highly desirable. Join our team and be part of a dynamic, customer-focused environment dedicated to success and innovation
"Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a positive work environment. Voted the #1 Best Place to Work in Silicon Valley (2023) and a Glassdoor Best Places to Work (2023 & 2022), Akraya prioritizes a culture of inclusivity and fosters a sense of belonging for all team members. We are staffing solutions providers for Fortune 100 companies, and our industry recognitions solidify our leadership position in the IT staffing space. Let us lead you to your dream career, join Akraya today!"
Job Summary
Full Time
$75k-97k (estimate)
05/10/2024
07/09/2024
Akraya.com
SANTA CLARA, CA
100 - 200
2010
Private
KUMAR SRIKANTAN
$10M - $50M
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About Akraya Inc.
AKRAYA provides information technology staffing and consulting services.
The job skills required for Technical Support Engineer: 24-01250 include Technical Support, SQL, Communication Skills, Leadership, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer: 24-01250. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer: 24-01250. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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